Repairs & Maintenance

Repair Reporting

We are delighted to offer our tenants a new facility for reporting repairs.

"Housecall" is a new service that allows Atlantic Housing Limited and First Atlantic Housing Limited tenants to request repairs from this website. Simple drawings and clear options will help you make a request that will be turned into an order for Wessex Property Services.

This system has been designed to be user-friendly, with a useful step-by-step guide ensuring that only basic computer skills are required in order to operate the system.

Any tenant with access to a PC with an internet connection, can use this new way to report a repair.

Please note, out of hours, any repairs logged via Housecall will be processed by the next working day. If it is an emergency, please call 0844 4152212.

To connect to Housecall, simply click on the link below, which will direct you to the website.

Launch Housecall

Repairs Handbook

Full details on the repairs service can be found in the Repairs Handbook. You should have been issued with a copy of the Repairs Handbook or you can see a copy by clicking on the link below. In the handbook you will find information on:

  • How to contact us to report a repair
  • Repair categories and the targets we aim to meet when completing your repairs
  • Our repair responsibilities as a landlord
  • Your repair responsibilities as a tenant
  • What to do if you want to improve or alter your home
  • The behaviour and level of service you can expect from our contractors
  • A pictorial guide to the most common repairs to help you report a repair
  • Some useful tips on looking after your home

Download Repairs Handbook.