Website Help

First Wessex wishes to provide websites that are easy to use for our customers. We use a number of features to help with this, and keep our sites under review for any further improvements or additions that might be made.

If you notice something that can be improved while you are using any of our sites please let us know by contacting us.

Using the Website

On the left hand side of every page is a list of links to the main pages on the website.

A site map is available at the top left of the page, detailing where you can find information on the site. You can also select a “text only” version here or print the page you are currently viewing.

Text Size

If the text size is too small or too large you can change it by clicking on the text size converter at the top right of the page.

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You can also change it using the following instructions for your browser:

Internet Explorer browsers

  • a) Open the ' View ' menu with your mouse, or by pressing ' Alt'+'V ' .
  • b) Select the ' Text Size ' option with your mouse, or by pressing ' X ' .
  • c) Choose the text size you require with your mouse or by using the up and down arrow keys and pressing 'Enter' or by clicking on it.
  • d) If you have Internet Explorer 7, you can also increase the text size using the zoom tool which is shown in the bottom right hand corner of the browser by a magnifying glass and 100%. Or go to Page in the top toolbar and select Zoom.

Firefox browsers

  • a) Open the ' View ' menu with your mouse, or by pressing ' Alt '+' V '.
  • b) Select the ' Text Size ' option with your mouse or by pressing ' S ' twice.
  • c) Increase or decrease the text size with your mouse or by using the up and down arrow keys and pressing 'Enter'.
  • d) You can also press ' Ctrl ' and ' + ' to increase the text size, ' Ctrl ' and ' - ' to decrease the text size. ' Ctrl ' and ' 0 ' returns you to the default size.

Netscape browsers

  • a) Click on the ' View ' menu with your mouse, or by pressing ' Alt '+' V ' .
  • b) Click on the ' Text Zoom ' option with your mouse, or by pressing ' Z ' .
  • c) Click on the text size you want with your mouse, or use the up and down keys and then 'Enter' to select the text size you want .

Opera browsers

  • You can easily make both text and graphics larger or smaller using the numberpad ' + ' and ' - ' keys. Each press will increase or decrease the size by 10%.

Terminology

We try to write clearly and use everyday words for our information. We will try not to use abbreviations unless necessary and aim to explain things in a simple to understand manner, that will appeal to all users of the site. A Jargon Buster is available on our contact us pages, listing some key housing terms.

Alternative formats

Any of our materials can be provided in other formats if you need them – contact us. These include:

  • Large print
  • Audio CD or Tape
  • Braille
  • Languages other than English

If you need our website translated into a language other than English you can click on the “Translate this page” link at the bottom left of the page. You can also use the following links: Free Translation or Google.

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